Return/Refund Policy

If you are unhappy with the product that you have received, you can send it back to us within 7 days of the delivery via any cost-effective courier or registered post.


Refunds

To be eligible for a return, your item must not be a sale item and must not be used. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To complete your return, we require a receipt or proof of purchase.


Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to

BroFactor, 1st Floor, Siddhi Vinayak Medical, JP Circle, Ajmer Road, Bhankrota, Jaipur, Rajasthan IN 302026.

How do I send the product back?

You can send it back to us via a cost-effective courier company or registered post. Most courier companies will be willing to pick it up from your address. To return your product, you should mail your product to

BroFactor, 1st Floor, Siddhi Vinayak Medical, JP Circle, Ajmer Road, Bhankrota, Jaipur, Rajasthan IN 302026.

Can BroFactor arrange for the product to be picked up from my address?

No, we do not offer this service at the moment.


Will I have to pay for returning the products?

Yes, you will have to bear the postal charges for sending your products back to us. Please make sure, You have to pay extra Rs. 100 for the shipping of your replacement product. Once we receive your products back and verify that they are new and unused, We'll contact you to pay online Rs.100 for the shipping charges of the replacement product.


I have received a wrong/defective product. How do I proceed?

Please send the product back to our address using the same process mentioned above. 

Can I cancel my order before it is Shipped out?

All orders that come in on a normal working day between Monday to Saturday before 10:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sundays or Public holidays are shipped out on the next working day.

If you want to cancel your order, please send us a mail at [email protected] latest by 12:00 PM and we will guide you through the process.


Can I get a refund for my Prepaid order if I cancel it?

Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

If you have any further questions about the return/exchange policy then please contact us at [email protected]