Q. How long will my order take to deliver?
Most of our products are made fresh after you place an order. It usually takes 2-3 days to prepare your order and another 1-2 days for the shipping company to deliver it to you. On rare occasions, a specific size / color combination may not be available right away. In that case, kindly allow additional time to refill our fabric inventory.
Products such as Bags are made in small batches and are usually sold out before they even arrive at our facility. Hence we provide "Pre-Order" facility on upcoming batches of T-Shirts so you can skip to queue and book your Favorite T-Shirt for assured delivery. Estimated delivery time of Pre-Ordered t-shirts vary but typically can take anywhere from 3 days to 20 days.
Q. Who makes these fine crafted T-shirts?
We do. We went halfway around the world to pick us a fabric, went on numerous gourmet dinners to choose our flavors; trained our troopers to stitch it into a T-shirt with military precision and finally had our minions pack it with lots of love and shizz!
Q. Who makes all these gorgeous designs?
We do. Preliminary test for enrolling as an in-house trooper involves aligning 2000 match sticks into a perfectly even chain of caffeine molecules. This ensures that every member of our team is both creative as well as smart. (And develops a love for coffee in the process.)
Q. Can I submit my own designs?
Yes of course. We love our artist tribe and if your artwork is good, there's no force strong enough to stop it from reaching our store. Email your artworks on [email protected]
and we shall take it from there.
Q. How do we ship your orders?
Bro Factor partners with leading logistics providers in India such as FedEx, Aramex, Ecom Express, Xpressbees, BlueDart, Holisol and DTDC. Shipping is free.
It takes usually 5-8 days for the parcel to arrive at your location. Kindly excuse any additional delay in case of bad weather / natural calamities.
We also provide Cash On Delivery services at Rs. 75 per product in select regions of India.
Orders placed on Saturdays and Sundays will be executed on Monday.
Q. How can i return product?
Bro Factor makes sure each and every product is carefully inspected before shipping them out.
However, there may be a slight margin of error. If that be the case, kindly send us an email describing the error on [email protected]
with all the photo proofs and we'll do our best to replace it for you as soon as possible.
Our mailing address is:
JP Circle, Bhankrota, Ajmer Road, Jaipur, Rajasthan, India - 302026
Items will have to be in new condition, without any wash or usage and to be returned in their original packaging within 15 days of delivery.
Q. How can i exchange the product?
If the product you ordered does not fit you, you can send it back to us for a free size exchange. Kindly send us your exchange requests on [email protected]
and we will send you a return ID which is to be mentioned on the package that you'll send.
Q. Who bears the delivery charges of the items returned?
If you would like to exchange the product for a different size, you pay for shipping it back to us and also pay Rs. 100 extra for shipping your replaced product from our end.
Q. How long refund procedure takes?
If you received the product in "SALE" then you're not eligible for the refund of the order. All products except sale products are eligible for the refunds.
If you're eligible for the refund then thhe refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your bank account within 7 days.
Q. Where should i return my product?
You could courier the product to us at the address mentioned below.
1st floor, Siddhi Vinayak Medical, J.P Circle, Ajmer Road,
Bhankrota, Jaipur, Rajasthan - 302026
Q. I haven't received my refund yet. What should i do?
We update our customers through emails once we initiate the refund procedure.
If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
For queries you can write to us at [email protected]
Q. What are the terms & condition for refund?
If you received the product in "SALE" then you're not eligible for the refund of the order. All products except sale products are eligible for the refunds. You can ask for a refund against your order within 7 days of its date of delivery. Before asking for a refund, please make sure if your product is eligible for refund or not.
All refunds will be credited in your payment method which you used to shop on brofactor.com
For any other requests or queries regarding this, kindly write to us at [email protected]
Q. What is the shipping policy of Bro Factor?
We promise our customers one of the best experiences of online shopping which is hassle free and reliable. We take care of all parameters to ensure that your delivery reaches you in a sound state.
Q. How can i cancel my order?
You can raise cancellation request for items or orders by contact our support team by writing us at [email protected]
After submitting, the cancellation request has been accepted, we'll send you a confirmation mail along with the refund details to the registered e-mail address.
If the order is already shipped, we wouldn’t be able to cancel it.
For prepaid orders, the refund amount will be refund will be processed within 24 hours after your order order has been cancelled and will reflect in your payment mode within 7 days after your refund has been processed.
In case your query is still not resolved, please write to us at [email protected]
Our Customer Care representatives will be happy to help you.
Q. Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?
Yes, ofcourse. You can use your Internet Banking account, Credit Cards and Debit Cards to shop online on BroFactor.com. All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.
Q. Are there any hidden charges?
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by BroFactor.com. You pay only the amount that you see in your order summary.
Q. Do you apply any shipping or COD charges?
We provide free shipping and COD on all prepaid orders.
For any further information regarding these charges, you should contact our support team at [email protected]